Home Phone and long distance Refund Policy
We have a 30 day “Trial and Refund” offer on our CISCO and Grandstream VoIP home phone equipment. The 30 day trial period starts once your phone service is activated. If you decide to return the equipment within the 30 days, it must be returned with all the component parts that were provided and in the original packaging and return shipping by Canada Post. If you rented the adaptor from us, it must be returned with all the component parts and in the original packaging, and return shipping by Canada Post. We will process a refund for the phone equipment or credit back your deposit if you rented, less any missing parts or any damage to the phone.
If you bought our CISCO or Grandstream VoIP home phone equipment at a Canada Computers store, it needs to be returned to a Canada Computer store with the original receipt and within 30 days of purchase.
Long distance balance is not refundable under any circumstances.