Accessibility Services / Special Needs

At Gold Leaf Telecom, we want to address the needs and issues of all our customers and we are working to improve the accessibility of our products and our services. We recognize that this is an ongoing process and one that requires an understanding of the barriers and challenges so that we can develop features and offerings that serve our community.

 

Home Phone

Gold Leaf Telecom offers customers with hearing or vision issues a number of ways to assist in the use of their Home Phone. The following outlines these items.

 

Caller ID Display With Name

See who is calling before you pick up the phone. Your phone will display the incoming caller’s name and telephone number, if available. This feature is included with all our Home Phone plans.

 

Call Waiting With Caller ID

You can see who is calling on a second call when you are already on the phone and have the option to place the first caller on hold or send the call to voicemail.

 

Voicemail and Message Notification

All Gold Leaf Telecom Home Phone plans include a user-friendly voicemail system so your callers can always leave a message if you do not answer.

 

911 Dialing

Safety is important and your Gold Leaf Telecom Home Phone comes with an emergency 9-1-1 service that is similar to the traditional 9-1-1 service with certain differences.

 

Alternative Format

We are developing the ability to offer our visually impaired customers the option to receive their monthly invoice in a different format. Upon request and without any extra charges, Gold Leaf Telecom will be able to provide monthly invoices in a large font (16 pt).

IF YOU HAVE QUESTIONS REGARDING YOUR 9-1-1 SERVICE PLEASE CONTACT OUR OFFICES